Cancellation Policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

You have the right to withdraw this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day,

- where you or a third party designated by you other than the carrier has taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;

- where you or a third party, other than the carrier and designated by you, have taken possession of the first goods, where goods are supplied under an order for regular delivery over a specified period.

In order to exercise your right of withdrawal, you must inform us

Nandlstaedter Str. 5
84104 Rudelzhausen
Fax: +49 8752 869 372

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You can use the sample revocation form at the end of the text. However, this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

If you make use of this possibility, we will try to send you immediately (e.g. by email) a confirmation about the receipt of your withdrawal.

Consequences of withdrawal

If you cancel this agreement, we will reimburse you for all payments for the purchased goods we have received from you, but we will not reimburse you for the return shipping costs. This refund will be made immediately and at the latest, subject to the situations below, within fourteen days of the date on which we receive notification of your cancellation of this contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will we charge you for the repayment. We may refuse a refund until we have recovered the goods or until you have provided evidence that you have returned the goods, whichever is earlier.

For this purpose, you must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract.. The deadline is met if you send the goods before the end of the fourteen-day period.

You have to bear the regular costs of the return shipment, if the delivered goods correspond to the ordered ones.

You shall be liable for any loss of value of the goods only if such loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.

Sample withdrawal form

You can find our sample withdrawal form here.